We’ve seen cases in the past where caused the update to one of the devices in the occurrence of some problems, although it was usually solved by issuing another update equivalent with those problems. However, rarely agree updates take the device physically to the point where they need to be replaced.
Unfortunately, it seems that this is what happened to some of the features the Surface Pro 4, as reported by some users, according to complaints published in the middle of Microsoft how to become their device is not usable after installing one of the updates. For some, this led to the lack of response from the screen is sensitive to touch, while others claim that they are not able to run the device, and the process of re-running tablet take longer than usual.
Since then, the company responded to Microsoft’s say they achieve in the problem, but in the meantime, it seems that the users who were affected by this problem are able to get a replacement unit. Doesn’t seem that this official procedure because it requires contact Microsoft and request to speak to the manager, where you will need to review the community page that was inserted the problem, then you may be eligible for a replacement unit.
Can a future update to solve the problem, but until you Microsoft to issue that update, maybe you can think of in the request unit alternative.
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