Encountered many users of the Uber participatory approach in a number of cities around the world, some of shock, after noticing that the service eventually pulled large amounts of the base credit after the completion of their trips.
The problem is apparently that the service can’t read decimal points correctly, ended up going to withdraw very large sums from the accounts of the users. For example, taxi 20.53$ turned out to 2053$.
Hey @uber, you charged my wife $9672 for a ride that was listed as $96.72, and there’s no way to get in touch with you.
— Aaron Himelman (@AHimelman) July 17, 2019
This problem affected the users in many cities such as Paris, Washington D.C. and San Diego, and police said they know the problem and said solution, after many complaints from users who participated it’s social because of the lack of a dedicated phone number for customer service, where one speaker referred to the service withdrew $ 9672$ instead of 96.72$.