Large retailers vengeance aims to apply the latest technologies to improve the quality of customer service and improve the overall performance. Does not remain aside and the largest US offline retailer Walmart, who has decided to train new employees to use virtual reality.
Considered to be VR only advanced ability to play video games, but this is not so. With the help of virtual reality, for example, already being developed in the field of treatment of various conditions. And Walmart jointly with Oculus will train in the virtual space of their employees. According to Engadget, the latter will give the retailer 17000 VR headsets.
VR-helmets come in all divisions of Walmart in the U.S. in October of this year. 1 large supermarket will have 4 devices, and petty shop — 2. Senior Director of employee training Walmart Andy Traitor claims that the use of VR will really help to produce a more skilled workforce:
“Method of training using VR devices is extremely effective: if you perform a task in a virtual world — the brain remembers the situation. During testing, we noticed that training in virtual reality has a positive effect on the confidence of employees in themselves and the results of tests by 10-15% compared to traditional way of learning.”
It is worth noting that Walmart is not the first time experimenting with new technologies: this summer the training of staff interaction with the automatic parcel terminals Pickup Towers were also used VR headset. Then a new approach has fully justified itself.
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